A little clarity goes a long way.

01 — The basics

Getting started

• Is there a free plan?

  No free plan: every plan starts with a 14-day trial on a card, nothing is charged until it ends, and you can cancel in one click before then. Starter is $12/mo and holds one job at a time: 2 photo and video galleries, 1 booking page, 10 active inquiries and 10 bookings a month, with unlimited contacts. Move up when you pass that, or when you want more storage, automation, or team seats.

• How long does it take to set it up?

  About five minutes. Sign up, pick your trade (photographer, videographer, DJ or planner), and the labels, templates, and pipeline configure themselves for your craft. You can import contacts, create a booking page, and send your first proposal on day one.

• Who is this actually built for?

  The trades a wedding books together, equally: photographers, videographers, DJs, planners and coordinators, florists, lighting and AV companies, rental companies, and hair and makeup artists; solo pros and small studios that want to look premium to clients without hiring an office manager. Each trade gets its own pipeline, checklists and templates; portrait, commercial and corporate work fit too.

02 — Your data

Data + privacy

• Can I import from Honeybook, Dubsado, or Pixieset?

  HoneyBook contacts and projects, Studio Ninja jobs, and Pixieset clients and the galleries you download as ZIPs have their own import paths. From Dubsado, or a DJ’s or planner’s tool, export your clients as a CSV and the generic import brings them across; projects and invoices stay behind. Anyone already on file is skipped, so a second upload does not duplicate them.

• What happens to my data if I cancel?

  Your data stays yours. One-click export everything: contacts and invoices as CSVs, plus file archives of the photos, video and documents you delivered. Schedule a full account deletion from settings; we honor it on the date you pick.

• Is my data secure?

  Built on Supabase with row-level security so the only person who can see your client list is you and the team members you invite. Encrypted in transit and at rest. Optional 2FA on accounts.

03 — What clients see

Client experience

• Does the client portal need a login?

  No. Every client gets a private, unguessable link to their stuff: invoice, contract, questionnaire, and the photos or film you deliver. No passwords to forget. You can add password protection to a sensitive gallery if you want.

• Can I deliver photos and videos to clients?

  Yes. Branded client galleries that hold photos and video, with 12 themes, 4 layouts, password protection, watermarking, drag-and-drop reordering, favorites, selections, and comments. For large files, use file transfers with branded download pages and upload tracking.

• What is the Guest Photo Wall?

  Guests scan a QR code and their phone photos appear on the big screen during the reception, whichever trade you are there for: the photographer, the videographer, the DJ or the planner. The room captures the candids, guest contacts roll into your CRM automatically, and you can cherry-pick the best into a gallery afterwards.

04 — Money

Payments + billing

• How do payments work?

  Every invoice belongs to its job and shows the ways you already take money: PayPal, Venmo, Zelle, Cash App, Square, your own payment links or bank details. When the client says they’ve paid, you confirm it and its reminders stop; cash is recorded by hand. Late fees and auto-reminders included. Booksui does not take card payments itself yet.

• What about taxes and bookkeeping?

  Income tracked per invoice, expenses categorized, mileage log included: export a clean tax report at year-end, or download a month, quarter or year as files QuickBooks Online and Xero import. We don’t replace your accountant, but we make their life (and yours) easier.

• Is there a guarantee?

  If Booksui is not working for you in your first 30 days on a paid plan, reply to any email from us and we refund that month — no form, no call, and your data exports with you.

• What if I need to switch plans later?

  Instantly. Upgrade or downgrade any time: we prorate. Cancel and you keep access until the end of the current billing period. No re-onboarding, no "platinum success manager" call.

05 — How it works

Product details

• Can I send proposals and contracts?

  Yes. Build proposals with selectable service packages, send a branded link, let clients accept and e-sign without leaving their browser. Contracts carry an IP + device + version-hash audit trail for when it ever needs to hold up.

• Can I invite team members?

  Yes. Role-based permissions for associates, second shooters, second-camera videographers, editors, assistant planners and office staff. Control exactly what each role can access.

• Is there an app, or is this web only?

  Web-first, mobile-optimized. Everything works on your phone: log a trip from the car, check an inquiry during coffee. A native app is on the roadmap; ask us if that’s a dealbreaker.